ROUTINE BLOOD TESTS HAVE RESUMED!
We were informed yesterday afternoon that normal blood testing can be resumed in primary and community care, stocks permitting. The issue is not completely resolved as acute trusts, community hospitals and mental health trusts are still restricted to clinically urgent blood tests only.
We are asked to work through our backlog over at least the next 8 weeks, to avoid a surge in demand for blood test tubes.
We have reorganised all our postponed blood tests starting next week, but the backlog means new routine blood appointments will be booked from mid-October onwards.
If you need bloods for a hospital appointment prior to mid October, we do not have any spare appointments here so please ring the hospital phlebotomy department to arrange the blood test in their clinics which are held daily from 9am to 1pm. Their telephone number is 01305 254822 and the booking line is open from 9 till 2pm.
As always, thank you for your understanding of these events beyond our control.
Flu Clinics 2021
Saturday 25 September Flu Clinic postponed
Due to the national delays in flu vaccine deliveries we have had to postpone our flu clinic from 25th Sept to 6th Nov. For patients who are already booked on the 25th Sept we have rebooked you at the same appointment time on the 6th Nov at Portesham Surgery. You will shortly receive a text message or phone call from us advising of this.
Please ONLY contact us if you cannot make this date and ring after 11am. We apologise for the inconvenience however this is out of our control. Thank you
Our flu clinics this year will be held on the following dates:
Saturday 25th September (at Portesham Surgery, patients aged over 65 only) (now fully booked) - POSTPONED
Saturday 9th October (at Portesham Village Hall, patients aged over 65 only); (now fully booked)
Saturday 23rd October (at the Surgery, all patients aged over 50 or under 50 and clinically at risk)
Friday 29th October (at LATCH, Litton Cheney, all patients aged over 50, or under 50 and clinically at risk).
Please book using SystmOnline if you are able to do so, to avoid overburdening our phone lines at this very busy time.
If you do need to telephone to book your appointment please do so after 11am as the phone lines are very busy first thing.
DISPENSARY SUPPLY DELAYS
Our major wholesale supplier has had a major IT problem this week which means they were not able to process orders. This was a nationwide problem, compounded by a shortage of drivers (12 have left in our area and others are off sick) which meant we received very little stock - until yesterday when we received several days' worth at 5pm! The problem is compounded by a shortage of drivers (12 have left in our area and others are off sick) which may mean our deliveries continue to be unreliable.
The team is now working flat out to unpack the stock we've received and to make up the backlog of orders, but many of your monthly bags were missing items and are still on their "owing" shelves, which are creaking!
As always, we are doing our very best to catch up and make sure everyone gets their medication on time, or as close to time, as possible but once again, through events beyond our control, we have to ask for your understanding while we catch up.
Important update for all our patients
Medical settings are a higher risk environment and will need to be subject to more control measures than other public facilities. We are acting very cautiously and are maintaining:
- Face coverings
- Social distancing
- PPE for healthcare staff
The Delta variant is more transmissible (and for those doubly vaccinated they are closer to the common cold) so patients may come to the surgery when they are contagious without realising. It is our duty to do all we can to keep both our patients and staff safe whilst we deliver our care. Thank you for your understanding and co-operation.
IMPORTANT - UPCOMING DATES WHEN THE SURGERY AND DISPENSARY WILL BE CLOSED FOR STAFF TRAINING
Tuesday 15th November 2021 3.30pm - 6.30pm
Please note that the surgery and dispensary will be closed during these times, so please ensure you have made the relevant collection arrangements for prescriptions prior to this.