We are currently operating a total triage system for GP appointments, following NHS England guidelines, to ensure the most urgent queries are given priority each day.
For urgent queries, call the surgery and your query will be triaged (assessed) by the duty doctor. You will be offered a face-to-face appointment, routine appointment, telephone advice, prescription or onwards referral as appropriate.
For less urgent queries please do an eConsult if you have access to a computer or smart phone. Otherwise please speak to the receptionist.
Nurse appointments are bookable as normal through reception and you will be seen by a nurse or HCA (Health Care Assistant) as appropriate.
We offer late night appointments here on Mondays, Tuesdays, Wednesdays and Thursday evenings (18.30 to 19:00).
We are working to improve access to appointments for our patients, in particular at evenings and weekends. We are able to book you into appointments in Bridport Community Hospital, Dorset County Hospital and Weymouth Community Hospital (all in the Minor Injuries/Urgent Care centres) from 18:00 – 20:00 every weekday and at weekends.
These clinics are run by either a GP or a nurse practitioner who can assess and treat new minor illness, including issuing prescriptions, and advise on ongoing treatment, and (with your permission) can access your full GP medical record. There are also nurse clinics where the staff can take bloods and do dressings.
Our reception team will advise you and book an appropriate appointment for you if this is helpful. Call us, or when we are closed you can call 01305 762541 to book an appointment.
For severe trauma or bleeding, or if someone suffers a sudden onset condition such as breathing difficulty, loss of consciousness, specific headache, nausea/vomiting or other sudden and severe unexplained pain, don’t delay – call 999.
This is a free telephone number to call when you need medical help fast, but it is not a life-threatening emergency. If you call this number you will be advised on which local service can best help you, such as A&E, an out-of-hours doctor, a walk-in clinic or Minor Injuries Unit, emergency dentist, community nurse or late-opening chemist.
If your 111 call results in you being passed to the Out of Hours doctor service, you will speak to a trained operator who will decide on the initial course of action. This can include such things as suggesting the nearest treatment centre, arranging a district or twilight nurse visit, or your call may be passed to a doctor to triage your call (ie assess the appropriate response to your healthcare concern). The triage doctor may then request a home visit from an Emergency Care Practitioner (ECP). ECPs use cars with drivers, satellite navigation, data transfer and a range of medical equipment, and operate out of thirteen treatment centres in Dorset based in major hospitals, including Dorchester, as well as minor injury units such as Bridport, and Weymouth.
The nearest Casualty (A & E) department is at Dorset County Hospital in Dorchester – open 24 hours a day. There are Minor Injuries Units (MIUs) in Weymouth and Bridport Community Hospitals which are open 365 days a year, from 09:00 to 18:00 Monday to Friday and 10:00 to 16:00 at weekends and bank holidays. They have limited X-ray facilities and can issue emergency prescriptions such as contraceptives, pain killers and antibiotics, and treat minor injuries and burns. Check here to go to the NHS Choices webpage where you can type in your postcode or location and find details of the nearest Minor Injuries Unit.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.
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