Useful Information about our practice

Surgery Leaflet

You can download a copy of our Surgery Leaflet , or copies are available from the Surgery when you visit.

Access for patients with a disability, impairment or sensory loss

The surgery is in a modern single storey building with easy access from the on-site car park through automatic doors.  Wheelchairs are available from reception if required.

Many people do not consider themselves to be disabled but in fact might benefit from adaptations that we can offer in the way we provide you with information (for example by emailing or texting you, rather than telephoning, if you are hard of hearing), so that we can give you the best possible care tailored to your needs. Please see the Accessible Information page for more information.

Appointments

During the COVID-19 crisis all our GP appointments are by telephone (or video).  Nurses are carrying out urgent procedures face-to-face and doing telephone and video consultations for routine advice and reviews.  You can make appointments with our GPs and nurses by telephone or online using SystmOnline.  Urgent cases are triaged by telephone first, and you will be offered same day treatment (which could include coming in for a face-to-face appointment, advice to go to hospital, or an urgent prescription).  If your condition is not urgent we can normally offer a GP appointment two working days, although it may be longer if you request to see a specific GP or can only attend at certain times.  Appointments are 10 minutes long and for one patient at a time.  The phone lines are always busy first thing so if it is not urgent we suggest you ring to make appointments later in the morning.

Chaperone

If you would like to have a chaperone present for any consultation, examination or procedure you can bring a family member or friend, or request a formal chaperone (such as a trained member of staff) at the time of making your appointment.

Home visits

Please telephone the surgery before 10.30 AM where possible to allow the doctors and district nurses to plan their rounds most efficiently.

Laboratory tests

If your GP takes a blood or urine sample for laboratory testing, they will only ring you if they need to discuss the results with you.  If you want to know the results even if they are normal, please ring the surgery 2 to 3 days later to check your result but do not ring first thing in the morning when the phone lines are very busy.

Registering as a patient

You need to complete a registration form for each member of your family, and a “patient details form” for adult members of the family.  Please see our New Patients page for more details and to download copies of the forms.

Summary care records

A brief summary of our patients’ records (name, address, date of birth, repeat prescriptions and any allergies or adverse reactions to medications) is accessible on the NHS computer, for use only by authorized healthcare workers for emergency care purposes.  If you wish your record to be excluded from the national system please tell a member of staff when you register.

Telephone consultations

All our consultations are currently being done by telephone.  If you have a smartphone the GP can also do a video consultation and may offer this if they need to “examine” you.  If you have an urgent problem ring us early in the morning so our duty doctor can triage the urgency of your problem.  For less urgent problems please consider doing an e Consult which gives targeted and precise information to the duty doctor who will respond within 2 working days.  Alternatively ring us to book a routine consultation which may be several weeks ahead.

Translation services

If English is not your first language, we have staff who can help with the French, German and Spanish, and also basic BSL (British Sign Language).  We can access qualified interpreters by telephone and the web.

Web access

You can book appointments and order repeat prescriptions via the internet, as well as view your own GP medical record.  Please email portesham.reception@dorsetgp.nhs.uk with your ID so they can register you to use SystmOnline.

 

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