Useful Information about our practice

Surgery Leaflet

You can download a copy of our Surgery Leaflet, or copies are available from the Surgery when you visit.

Access for patients with a disability, impairment or sensory loss

The surgery is in a modern single storey building with easy access from the on-site car park through automatic doors.  Wheelchairs are available from reception if required.

Many people do not consider themselves to be disabled but in fact might benefit from adaptations that we can offer in the way we provide you with information (for example by emailing or texting you, rather than telephoning, if you are hard of hearing), so that we can give you the best possible care tailored to your needs. Please see the Accessible Information page for more information.

Appointments

You can make appointments with our GPs and nurses either in person, by telephone or online via the web (see web access).  Urgent cases are seen on the same day.  If your condition is not urgent you can expect to see a GP within two working days, although it may be longer if you request to see a specific GP.  Appointments are 10 minutes long and for one patient at a time.  The phone lines are always busy first thing so if it is not urgent we suggest you ring to make appointments later in the morning.

Chaperone

If you would like to have a chaperone present for any consultation, examination or procedure you can bring a family member or friend, or request a formal chaperone (such as a trained member of staff) at the time of making your appointment.

Home visits

Please telephone the surgery before 10.30 AM where possible to allow the doctors and district nurses to plan their rounds most efficiently.

Laboratory tests

If your GP takes a blood or urine sample for laboratory testing, please ring the surgery 2 to 3 days later to check your result.

Registering as a patient

You need to complete a registration form for each member of your family, and a “patient details form” for adult members of the family.  Please bring the completed forms to reception along with some photo-ID (passport, driving licence) and proof of address (e.g. utility bill or solicitor’s letter).

Summary care records

A brief summary of our patients’ records (name, address, date of birth, repeat prescriptions and any allergies or adverse reactions to medications) is accessible on the NHS computer, for use only by authorized healthcare workers for emergency care purposes.  If you wish your record to be excluded from the national system please tell a member of staff when you register.

Telephone consultations

Our GPs and nurses are happy to speak to patients by telephone.  The best time to ring is in the morning,  they will generally return phone calls late morning or early afternoon.

Translation services

If English is not your first language, we have staff who can help with the French, German and Spanish, and also basic BSL (British Sign Language).  We can access qualified interpreters by telephone and the web.

Web access

You can book appointments and order repeat prescriptions via the Internet.  From September 2015 you can also view your own GP medical record.  Please ask at reception for details of the SystmOnline website – you will be given a pin number to register for this service.

 

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