Complaints & Information Sharing

We are here to help you. We aim to give our patients a friendly welcome and excellent healthcare, and to give equal treatment to people regardless of race, religion, gender, sexual orientation, disability or age.

We positively welcome feedback  from our patients and visitors, and we encourage you to talk to us about any aspect of the care we give you.   You can do this by clicking here and entering some details online, or by telephoning or emailing us at the Surgery.  Or just call in for a chat at any time – ask for Alison (Practice Manager) or Sara (deputy Practice Manager), or any of our staff who will be happy to find out how we can help you.

If you are happy with the Practice and the health care we have given you, you can give your feedback on the NHS Choices web page for Portesham Surgery.  This is where other people will look to find out if they want to register with us so it’s a good place to make your views known.  Click the link here to add your comments and rate us on the NHS Choices website.

We now have a Friends and Family Test tablet computer on our reception desk – this is a very quick and easy way to give us instant feedback when you visit the Surgery.  Have a look here for more details.

Our Promise to you

We will provide you with the best care possible within the resources available to us, from our medical and administrative staff.   We undertake to treat you courteously at all times.  If at any time you feel we have failed in this promise you have the right to  register a complaint.

 

  • Categories

    • No categories
  • Archives

  • Meta