The Dispensary

Dispensary Staff:
Caroline Cox, Bridget Wetherall, Jo Barratt  and Kim Donnelly can advise you on your medications.

We are a dispensing Practice, which means that you can collect all your regularly prescribed medicines from our in-house Dispensary.  When you visit the doctor and need an urgent (“acute”) prescription we can prepare it for you while you wait.  Our team of experienced dispensers handles around 6,000 items per month.

Opening Hours:

The dispensary opening hours are the same as the Surgery ie 8.30am to 6.30pm, Monday to Friday. We are closed between 1 & 2pm.

Repeat Prescriptions:

If the doctor decides you need to start taking a regular medication he will put this on “repeat” so you can reorder it without the doctor having to re-issue it each time. Please order your repeat prescription at least two working days before you need it (we need time to print the script, order the goods, dispense the order and check it).  Better still, order your repeat medications for next month each time you collect your medications – see below.

Ways To Order Your Repeat Prescriptions:

Monthly “standing order”: Most of our patients complete the order form for next month when they collect the current month’s prescription. Simply tick the boxes next to the medication you require and hand it to the dispenser   before you leave.  We will give you a date in 28 days’ time when your next order will be ready.  We suggest you make a note of this date so you don’t come to collect your prescription before it is ready! (NB: The date printed on the label on each medicine is not the collection date – it shows when we printed your order, which could be up to a week earlier,so please go by the date we give you when you actually collect your medications.)

You can also order by:

Telephone: 01305 871988 between 10am & 1pm


Online: Register with SystmOnline to order your repeat medication or book appointments,  ask reception for details.

Post Complete your order form and post it to the Surgery.

In person Drop your order into the post box outside the Dispensary, or ask a receptionist or dispenser to take your order verbally.

Remote Collection Points

To help patients living some distance from the Surgery, and with the kind assistance of some local businesses, we can arrange for your prescription to be delivered to a post office, shop or pub near you.  Click here for details.

Urgent Requests for Medication:

If you need to place an order urgently (for example if you run out of medicine) please telephone Reception on 01305 871468, ideally before 11 am.  We will do our best to help you and can sometimes prepare your medications for collection on the same day after 4pm, provided we have the medication in stock.  However if you habitually order at the last minute we may not be able to accommodate you – every late order disrupts the workflow and may delay another patient’s medication order so please don’t abuse our good nature!

Prescriptions Out Of Hours

When the surgery is closed, you can get certain emergency medicine from a minor injuries unit (see Out of Hours).  If you have a prescription you can take it to a late-night pharmacy, but if not you would have to call the Out of Hours service to speak to a duty doctor.

Unwanted Medicines

If you have unwanted medicines at home (tablets, creams or liquids) please return these to our Dispensary, where we can dispose of them safely for you.  You should not dispose of medicines where they will end up in landfill or in the water table, so don’t flush them down the sink or toilet, or put them in your household waste.

Please note:

• That the cost of your prescription does not always cover the cost of the drugs we prescribe for you. Try not to order more medicine than you need, as this can be wasteful as well as dangerous.

• Once drugs have left the Surgery premises we cannot re-use them and have to dispose of them.

• If you have side-effects which may be from a newly-prescribed drug, don’t just stop taking the medicine; contact us for advice.  Our GPs are happy to discuss such issues over the phone where appropriate.


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