CQC – Care Quality Commission

CQC Registration

All healthcare organisations are required to be registered with the Care Quality Commission (CQC) which regulates health and social care services.  You can see a copy of our registration certificate here.   Take a look on their website for more information about how they work and what they are looking for.  

2016 CQC Inspection 

We were very happy to receive an overall rating of “Good” in February 2016, and particularly pleased to be recognised as “outstanding” for the Care criteria.  The CQC award ratings of Outstanding, Good, Requires Improvement or Inadequate in each of five categories:

Safe (do we protect our patients from abuse and avoidable harm)

Effective (our care, treatment and support for patients achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence)

Caring (staff involve and treat patients with compassion, kindness, dignity and respect)

Responsive (our services are organised to meet your needs)

Well-led (the leadership, management and governance of the organisation ensures we provide high-quality care, encourage learning & innovation, and promotes an open and fair culture).

Apart from the outstanding rating for Care, we were rated as Good for all the other criteria except for Effective, because some of our staff had not completed their mandatory online training programme and our nurse appraisals were overdue.  We are now completely up to date with all our appraisals and training so we are hopeful that this rating will be upgraded when we are next visited.

Do have a look at the full report and detailed findings: 2016 Inspection Report.

2014 CQC Inspection

We were one of the first surgeries in our area to be inspected by the CQC, in February 2014.  We were given two working days’ notice of the inspection, and on the day the inspector interviewed GPs, members of staff, and patients, as well as touring the practice and looking at our policies and records.  We were very pleased to be given a “clean bill of health” (sorry!).   You can read the full  CQC Inspection Report.    Soon afterwards the CQC introduced a ratings system so we had to be inspected again to be awarded an official rating.  At the time of our 2014 inspection the report only specified that we “met all standards” and were not asked to make any changes or improvements, but there is more detail in their report so do take a look!

 

Inspection Criteria published – November 2014

The CQC has published its criteria for deciding which GP surgeries are the highest priority for urgent inspections, and which are a low priority.  They use 38 indicators including the results of GP patient surveys (some of you will have received official MORI surveys through the post), and data from our end of year results (eg whether we have completed all the health checks we should have offered to patients on particular disease registers such as diabetes or heart disease).

We were happy to see that we are listed in the lowest priority Band 6, where the CQC has no particular concerns.

You can download the report on our performance according to the 38 criteria here.

 

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