Complaints Procedure

If you have a complaint, we urge you in the first instance to raise it immediately with a member of staff or direct with the Practice Manager, Alison Dunbar.  We can usually resolve things straight away if you let us know what the problem is.

If you feel dissatisfied with our response, or feel that the problem cannot be resolved informally, you should put your concerns in writing – by letter addressed to the Practice Manager, by email to, or you can use our Complaint Form  if you prefer.   We will respond in writing letting you know what steps we are taking to investigate and resolve your concern and agreeing a timetable with you for our investigations.   View our full Complaints procedure here.

You can seek advice from Healthwatch on 0300 111 0102, or contact NHS Dorset (who commission our GP services) customer care team on 0300 311 2233.   You can get help with making a complaint about any NHS service including GPs, hospitals, dentists and opticians, from Dorset Advocacy on 0300 343 7000.

If you are not satisfied with the way we deal with your complaint you can contact the Health Service Ombudsman on 0345 0154033 or visit



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