Accessible Information

There is a new Accessible Information Standard which aims to meeting the information and communication needs of those cared for in the NHS.

The first part of the standard asks us to identify where patients may need information or communication in different ways – so for example someone with hearing difficulties might prefer us to text or email rather than telephone them, someone with sight problems might need our leaflets in larger print, or someone with memory problems or learning difficulties might need the GP’s instructions to be written down so they can take them away to read again later.  Other things we can offer include:

  • a portable hearing loop which is available at the front desk for you to take into consultations
  • leaflets in a variety of languages and formats such as braille, easy read or large print
  • interpreting (on the phone or during consultations) including British Sign Language (BSL)
  • we can arrange for an advocate to attend your medical appointments with you
  • special appointments for those with additional needs

We are asking all new patients to let us know on the (New Patient Form) if they have any particular communication requirements.  For existing patients, please talk to a receptionist about what you need, email us on receptionist@gp-j81609.nhs.uk, or fill in the new Accessible Information Standard form (also known as the “Your Needs” form and available at our reception desk).

 

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